21ST CENTURY INSURANCE COMPANY REVIEW
This complaint was posted on NAS on 3rd Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/21st-century-insurance-company-5YOV3/joke-of-company-id5yecj .
Joke of a company
Apparently unless you auto pay your bill now with 21st Century you have to pay a $3.25 processing fee. What I mean by this for example is yesterday I went online to pay my 6 month premium, which in turn was 6 days before due date. I was using my Debit card and it informed me that unless I auto draft on the due date I would be charged $3.25 to process my payment. Maybe some of you have seen this, but not me. I have seen processing fees for late payments etc. What I do not get is they are obviously passing on their vendor fee to the consumer that companies normally pay anyway. It is not the issue of the amount, but the principal of it.
I spoke with the Manager who told me lots of companies do this. I never had this issues with ALLstate, Mercury or any other insurance company, (ordering pizza, buying products, Amazon, get my drift). And by the way Miss Manager your company raised my premium $50 for 6 months and I have never made a claim, had a ticket, and coverage/vehicles the same.
Although I didn’t appreciate that I still am paying it. I had to absorb their increase, so they can absorb their vendor fee. After moping on the phone with **, who basically implied that I was ignorant to the corporate greed that America is slowly being strangled by she waived the fee of $3.25. Seriously love capitalism, but when you need to increase your revenue to keep 2 people on to do 1 person’s job and to pay a CEO a 7 figure salary then it gets silly.