Name and Shame
Name and Shame

ABSOLUTE SOUL SECRETS REVIEW

Complaint
#5YDZT

This complaint was posted on NAS on 10th Jan, 2022 and is a permanent record located here: https://www.nameandshame.com/absolute-soul-secrets-5YD18/treats-independent-contractors-as-employees-id5ydzt .

NameandShame Author
GxWT1Fm
8th Jan, 2022

Treats independent contractors as employees

Absolute Soul Secrets charges clients $2.49 – $2.99 per minute, but pays the psychic only 70 cents per minute. Psychics receive nothing if not on a call, and there’s several booking managers who work for the business, who control the call flow. The calls are routed as per the performance of the psychic. This means that the psychic must keep the client on the line for 12+ minutes, or they receive less calls due to being placed in a lower call priority. Clients who continue calling for less than 10 minutes, are abruptly blocked by the psychic network, without consulting the psychics who have been providing services to the client. The call statistics are recorded incorrectly, with calls going through to message bank, and other voice recordings, being classed as a successful booking. Contractors are sent temporary relief rosters weekly, and expected to choose from a tiny selection of shifts, with hours from the crack of dawn to past midnight. Contractors are expected to agree to these shifts and given no flexibility around choosing their own shifts and times. Client reviews and psychic profiles are altered by managers, and client reviews are suppressed. Clients are also being banned for leaving honest, critical, feedback. The operations of this psychic platform cross the line of what separates independent contractors being classed as an employee. You must call in sick, you must apply for holidays, you must report calls and disclose personal and confidential client information to booking managers, who ask why a call did not exceed 10 minutes. When issues are raised to the owner Rose Smith, she belittles and attacks you, puts you down, triggers your trauma, and draws on your weaknesses to attempt to avoid facing her own deceit. Rose Smith repeatedly denies these facts, and repeatedly fires her contractors, even having the nerve to attempt to offer 4 weeks severance pay, whilst she continues to deny she’s treating independent contractors as an employee. Controlling rosters, restricting and denying hours, and calls being intercepted by various third parties, cannot possibly be legal independent contracting rules. Clients state that they’re being put through to the wrong psychics, and that some booking managers are not even advising them of some of the psychics who are online what-so-ever, resulting in significantly less bookings for psychics the booking managers deem as a risky personal investment for themselves. Rose Smith blocks clients and psychics as she chooses, never batting an eyelid, and continues with her passive aggressive, condescending and rude attitude, deludedly thinking that she is above the law. Regulators should take the time to investigate and audit this psychic platform, as it’s highly unlikely this business mod could be classed as legal independent contracting. It appears this company are exploiting people, in order to avoid the costs involved in providing secure employment opportunities. The psychics on the platform have set, permanent, weekly shifts, and rely on cover shifts, and temporary fill in shifts, that are emailed weekly. Booking managers phone and text psychics constantly, asking for psychics to cover shifts with as little as 1 hours notice. None of this comes under independent contracting guidelines as history shows through the courts.

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