Name and Shame
Name and Shame

ALPHA WARRANTY SERVICES REVIEW

Complaint
#5YEFF

This complaint was posted on NAS on 16th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/alpha-warranty-services-5YOXD/practically-useless-warranty-id5yeff .

NameandShame Author
WMbHw3A
16th Mar, 2022

Practically Useless Warranty!!

I purchased a used Subaru with the Limited Powertrain warranty. Limited really means, they will try their hardest to not cover any repairs. In my case the transmission started going bad. The shop that repaired it did so by replacing the valve body. They originally said they wouldn’t cover it because it wasn’t an internally lubricated part. The warranty covers, “TRANSMISSIONS: All internally lubricated parts of the transmission …”. The valve body is part of the transmission and Subaru’s own mechanics would have replaced the entire transmission for $9,000, which includes the valve body. There is oil running through the transmission valve body with various parts; screens, metal balls, … etc where the parts move and oil flows.
The only exclusion in the warranty documentation are “Any damage to the transmission resulting from failures including, but not limited to, transmission coolers (even if internal to the radiator), sensors, solenoids, electronic failures of the valve body.” There was no known electronic failure to the valve body.” Three impendent mechanics ran the electronics test prescribed by Subaru that shows NO electrical failures exist in the valve body. That means it is NOT a sensor, solenoid or any other electronic part failure.
This warranty company consistently denies claims based on their own interpretation of vague fine print in the warranty making up their own failures that do not exist. I don’t understand what isn’t clear about “ALL INTERNALLY LUBRICATED PARTS”.

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