APPLETREE MEDICAL GROUP REVIEW
This complaint was posted on NAS on 16th May, 2022 and is a permanent record located here: https://www.nameandshame.com/appletree-medical-group-5YD0M/appletree-noshow-id5yemr .
I had a confirmed appointment for 11:30am on 12 May at Appletree in Brampton. When I arrived at 11:15am. the rollup doors were closed and there were no staff around. Their web site stated that they should be open and the sign beside the door notes that they open at 9:00am. There were other people waiting. I then call the Appletree number and the lady I spoke to said that they are open. When I told her that I was at the facility and the door was locked, she said that she would call them and get right back to me. She called me back and said “I can’t reach them and I don’t know what is happening”. I was not impressed. I had wasted two hours of my life getting to Appletree in Brampton, waiting and then going home and their representative DIDN’T KNOW WHAT WAS HAPPENING.
The Appletree Code of Conduct states;
‘Get the Most Out of Your Appletree Visit’
‘We all have an important role to play in creating the best possible healthcare experience.’
Appointment may be cancelled or delayed WITH NOTICE ( my caps ).
WOW! Obviously this was written by a PR person.
Remember, you have to give them a minimum of 24 hours notice before your appointment if you want to cancel. However it seems that it is OK for Appletree to just not bother opening their Medical Centre and not give ANY notice to people who have a confirmed appointment.
They seem to have a coloring book understanding of how to run a business.