Name and Shame
Name and Shame

ARROWHEAD HARLEY-DAVIDSON REVIEW

Complaint
#5YE7G

This complaint was posted on NAS on 17th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/arrowhead-harley-davidson-5YOQT/terrible-company-this-dealership-screwed-me-id5ye7g .

NameandShame Author
9uE3FHw
17th Feb, 2022

Terrible company and this dealership screwed me

First off Harley davidson is a joke. Our motorcycle sat for 3 months at Arrowhead Harley because it took 2 weeks for them to even look at the damage then 2 weeks for insurance adjuster to meet repair person who never showed at work that day. Then our bike sat for 2 more months with Harley saying they couldn’t produce the parts but still expected our $500 monthly payment. When they ended up offering to put 2 payments on the end of the loan they still charged me $1000 in interest that was now due. I explained that I had 2 payments put at the end because the bike was laid up and due to Harley not being able to produce the parts to fix it and they said they helped me but actually added $1000 to my payoff. So after buying the bike for 19,126. And making $3000 in payments I owe 19225. To pay it off. Even with interest how is it possible to owe more than you borrowed 9 months later?
I went to Arrowhead Harley to inquire why I owed $400 more than I borrowed on my very first bill and was told with a smile it’s because my first payment wasn’t for 45 days so that extra 15 days cost me an extra $400 and NEVER ONCE did Arrowhead Harley ask me if I wanted to extend my payment date and give away another $400 of my hard earned money. I assumed when they said first payment due was in 45 days, I agreed and signed the amount of the bike I was paying, I knew the interest rate was higher due to less income(thanks covid for closing my business) I also knew the term I agreed to yet on the contract the payment amount doesn’t add up with the price, term and rate agreed to but rather the two boxes that state estimates is what they are using to rip people off.
While our bike was being repaired after waiting 3 months we had to have it towed backed 2 times because it wasn’t fixed properly. We also had a custom paint job and they brought in what they called their best painter and after he quickly did a paint job that completely looked like a 4 year old did it.
I spoke with Eric the owner and while he was apologetic at the time that quickly changed when I reached out to speak to him and he answered the phone and said he was dealing with a family issue and wasn’t in the mood to get yelled at before I even said anything.
We went into Arrowhead Harley to cancel our extended warranty and gap and it’s been over 6 weeks and no refund yet. I don’t understand why it wouldn’t be paid with a reasonable amount of time. Arrowhead Harley has our money and we want it.
I personally would recommend doing business with a company that backs their products and doesn’t just pass the buck and even worse these people who make the decision to extend my payment date without my knowledge or even being informed it was costing me an extra $400.

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