This complaint was posted on NAS on 31st Jan, 2022 and is a permanent record located here: https://www.nameandshame.com/artfire-5YOLD/online-store-front-that-hosts-scammers-id5ye1h .
Online store front that hosts scammers
Artfire itself is not a fraudulent company. They do however host an online storefront for scammers. They do nothing to protect the consumers and distance themselves from the vendors. They leave it up to you to dispute issues with the scammer you made a purchase from. Here is their response and position statement.
ArtFire Customer Service Team(ArtFire.com)
Jun 29, 2021, 10:01 AM MST
ArtFire provides a listing service similar to a classified ad. Anyone is welcome to list and sell on ArtFire as along as they comply with our Terms of Service. Those terms include a requirement to ship products in a timely fashion and communicate with buyers. If Sellers fail to comply with our TOS they are removed from the platform and their shops are closed. We do remove sellers on a regular basis who have not fully complied with our TOS. All purchases are made between buyer and seller. ArtFire does not process payment or have access to any funds. This means that a buyer can always dispute or initiate a chargeback directly with their payment provider.