BEDROOM FURNITURE DISCOUNTS REVIEW
This complaint was posted on NAS on 2nd Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/bedroom-furniture-discounts-5YOMP/dont-purchase-from-their-company-id5ye2v .
DON'T PURCHASE FROM THEIR COMPANY
To anyone who thinks of purchasing from this company, my advice is: DO NOT WASTE YOUR TIME, PATIENCE, AND MONEY on this company. I was one of their so-called Success Managers so I know how things work here. The Sales people would tell you it takes 4-6 weeks for your order to get to your house, but the reality is that there are orders from 2020 that have not been fulfilled until now despite them being already paid in full. Most pieces would show to be in stock on their website but in actuality they are not. And when the so-called Success Managers reach out to the vendor for an update, it takes months before they are made available and the estimated ship dates always change. When the furniture becomes available at the manufacturer’s warehouse, it takes another 8-10 weeks for it to be transported to the local delivery warehouse, most of which arrive damaged when checked at the local delivery warehouse and would take MONTHS again to be available at the manufacturer’s warehouse. But even if the furniture is in good condition when it arrives at the local delivery warehouse, it would still take a few more weeks before they get scheduled for delivery because their partner delivery companies also suck! Generally, the average wait time for a furniture to be delivered from the time it is ordered is not 4-6 weeks but 8-10 MONTHS, sometimes even longer!
Also, the pieces are made from low quality materials in Asia and are purchased for more than half the price but are more than doubled when sold to customers. It would be better to purchase your furniture directly elsewhere.
I know all this because I worked as one of their SUCCESS MANAGERS who didn’t care about how their customers felt because they had no choice but to just wait until the furniture becomes available at the manufacturer’s warehouse, yet we would just tell our customers that the order is already available or in transit so as not to lose the order.
Also, would you support a company that overworks its employees, making them work for over 60 hours per week but only pays them 55 hours per week maximum and not leave them a choice because they have emails and communications to respond to otherwise their daily task would not be accomplished? We almost didn’t have a life outside of work because they exhausted us everyday and when we were done with our tasks, we wouldn’t have any more time to spend it with our loved ones because we would need to sleep for a few hours and wake up again the following day just to do the same things over again. Also, would you help a company that sells pieces with the prices doubled yet pays its employees $5 per hour, when it was originally $8 just because more customers are deciding to cancel because of their lack of transparency and inconsistencies? The decision is yours. But again, THIS COMPANY IS A JOKE. Your patience will definitely be tested if you’ll order from them so better purchase your furniture elsewhere.
Furthermore, this company decided to not pay me my unused VLs for the entire 2021, even if I rightfully earned them and did not use any of my leaves because I allotted for them to be converted to cash, and despite being told by their HR personnel that I would still be eligible for it and that they were just waiting for an approval from the higher-ups, which unfortunately did not happen. Would you support such company who does things like that even to people who worked for them and got orders completed? If they do not care for their employees that much, how much more their customers? So before you decide to place an order with this company, THINK AGAIN!