BEHLMANN'S CARNECTION REVIEW
This complaint was posted on NAS on 16th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/behlmann-s-carnection-5YOWW/i-wish-there-was-negitive-100-stars-id5yeey .
I WISH THERE WAS A NEGITIVE 100 STARS!
I always do everything I can not to provide negative reviews, ever. But, this place has literally made our lives more stressful and put us in danger. Unless you are a mechanic or have a ton of money to throw away to fix your used car… do not go to this used car lot. GM Sean Pleasant is extremely unprofessional and unconcerned with the company’s reputation but most of all the safety of the public and their consumers.
We purchased a 2013 Ford Transit Connect back in 2019 to start our own business. We found this online at Behlmann’s Connection located at 4740 N Service Rd, St. Peters, MO 63376. As most consumers do, we accepted to be upside down in a loan when purchasing this used vehicle. We also purchased the extended warranty since it was a used vehicle. Immediately we had electrical issues, we took back in and they said they fixed it. Then again like 5 more times, each with more electrical issues. Each time they claim to fix it. However during the visit in July ’21, they kept our vehicle forever without any communication about what’s going on. They did not offer us a loaner vehicle. We called many times, left tons of messages. No one felt it necessary to call us back to tell us what’s going on with our property. It was so bad that we found the email for Sean Pleasant, GM. He seemed pleasant, as his name defined. He seemed to get things done and loaned us a car to drive 5 days much too late. Then claimed that the issue was fixed (again). But again, while driving in the dark late at night, the dashboard and all the electrical inside the van went nuts flickering and making a loud consistent clicking sound. We even made a video. This happened several times. We sent the video to the GM via email with the history of the vehicles issues, how much their van has inconvenience to our daily lives and most of all our safety. This time, the GM was extremely rude, unconcerned, and extremely unprofessional. He even went as far as to go out of his way to be as unaccommodating as possible, even going as far as to say he cannot provide us a loaner car while they once again “FIX” the van. He was not at all concerned that they sold us a used vehicle that was very clearly a LEMON! Every time we take the van back we have to pay another $150 minimum for the same issues they REFUSE to fix or accept responsibility for. He said because we drove too many miles they will not buy it back, that it’s all our fault and it’s our problem to fix. The service guy was nice enough, just not knowledgeable enough to find the issue and fix it! They refused to send it to a real dealership to be properly diagnosed. The warranty we purchased states we “HAVE” to take it to the same dealer we purchased it from unless out of town and more than 50 miles away. This last time, they made repairs not covered in the deductible without our permission or approval to pay for labor and parts. We paid because we are good people and it was already done. They said “We cannot find anything wrong so we cannot fix it.” We said “We sent you a video showing you the issue and you’re telling us that there is nothing wrong?” Sent an email to Sean Pleasant, GM asking since his service department cannot find the issue to fix it so we can be safe, what is the next step. Sean Pleasant GM said, “Take it somewhere else.” Uhhhh, bro the warranty your company sold us said we can’t. He doesn’t even know his own products!?!?!? Plus, they keep stealing our deductible for the same damn issue every time we are forced to take it back to them. At lease he is good for something, teaching consumers how truly screwed they are. You should totally give dude a raise. Now, the issue is even more dangerous and we are out of the warranty mileage. The van is now, again while in the middle of driving late at night, shutting down all the inside and outside electrical. He pulled over and tried to take the key out of the ignition and the f’ing van kept running! Seriously what kind of possessed shit is that! Yeah, we have zero rights to be fully compensated for their mistake of selling us a lemon and refusing to fix it! Now, completely screwed, we have to trade in the van with a bunch of negative equity….. all because this company sold us a LEMON! So, if you hate your money, time, sanity and patience… then go to Behlmann’s Connection located at 4740 N Service Rd, St. Peters, MO 63376. They will love to steal your livelihood away from you too, if ya let em!