Name and Shame
Name and Shame

BETTERHELP REVIEW

Complaint
#5YE90

This complaint was posted on NAS on 21st Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/betterhelp-5YOS6/scam-alert-incompetent-counselors-id5ye90 .

NameandShame Author
lPLyS9B
21st Feb, 2022

Scam alert! Incompetent counselors

I cancelled my subscription to BetterHelp after 6 weeks. I was charged twice ($288/month) and never received anything. I specifically requested a counselor trained in EMDR therapy to treat PTSD. I was matched with a counselor (Erin Johnson) who said she was trained in EMDR, but every time we scheduled a session, she would postpone, or cancel, or give me a half-hour session of useless talk therapy. Customer support is VERY slow to respond – there is no phone number or online chat, just an email address. Then, my con-artist counselor DUMPED me and told me to find someone else!! After complaining yet again to customer service, and waiting a full day for a reply, they curtly told me there were no other counselors available with EMDR training. I had no choice but to cancel my subscription and file a dispute with my credit card company for a full refund of both of my payments. This website was a scam. Two months of payments and I received no value whatsoever. Being treated so coldly by a so-called counselor, not to mention waiting 24 hours to get a response every time I contact customer service, made my emotional state WORSE than when I started!!! Shame on a company for treating emotionally vulnerable people like this.
Do some Googling – they have HUNDREDS of complaints with the Better Business Bureau. They buy sponsorships from a lot of big companies – YouTube, New York Times, etc. – because they’re a Silicon Valley start-up run by tech entrepreneurs, NOT mental health professionals.

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