This complaint was posted on NAS on 26th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/bigrentz-com-5YOSN/pathetic-experience-id5ye9h .
If you want your job done right DO NOT rent from BIG RENTZ.
They emailed me and advised the equipment was ready to be delivered the following day. I paid it in full. When our staff reached the location of where the equipment was to be delivered, unfortunately it was NOT delivered. I immediately called them and asked what happened. They said “We didn’t have the equipment you needed so we canceled your order”. They didn’t have the audacity to call or send me a text. I asked “why didn’t you notify me immediately”, again “SORRY”
This business needs to train their staff properly!!!
Back in December they never delivered my rental on the day I asked and paid in full in advance. I had to rent elsewhere. All I got from Big Rentz was “we are sorry”.