This complaint was posted on NAS on 4th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/bloomex-5YONU/warned-bad-quality-very-shady-policies-id5ye41 .
Be warned. Bad quality and very shady policies.
I live in Germany and I was not able to come home to Canada for Christmas, so I sent flowers to my mom, who’s alone and haven’t in over 2 years. Firstly, the flowers arrived with unopened, dried-out petals, and 4 days later, failed to develop and wilted more. The customer service was of no help at all. Secondly, when looking at the prices on the Canadian website, everything was shown in $. However, because I paid with a German credit card, they charged my card in USD $, without any conversion. So my order that was supposed to be 70 CAD$ ended up being 70 USD$, which amounts to 100 CAN$!!! Upon payment, they do not show that you are being charged in USD. They only show “$”, which everybody visiting a Canadian website would assume could only be in $CAD (why the heck should it be charged in USD?!). When I called the customer service, they told me this is one of their policies (not stated upon payment, but in a different section on their website), which also does NOT state that there will be no currency conversion. I will be sure to seek legal counsel on this. This is at the height of dishonesty and I do not understand how this is not considered fraud or illegal in Canada. This is misrepresentation, misleading of customers and businesses, and misinformation and I will be sure to NEVER order from them again. How they are still in business is beyond me. Be warned. Bad quality and very shady policies.