Name and Shame
Name and Shame

BLUEGREEN VACATIONS REVIEW

Complaint
#5YE29

This complaint was posted on NAS on 23rd Dec, 2021 and is a permanent record located here: https://www.nameandshame.com/bluegreen-vacations-5YOM4/need-action-against-bluegreen-vacations-id5ye29 .

NameandShame Author
Rekt01
1st Feb, 2022

Need action against bluegreen vacations

A few years back, My father (Paul Hawkins) took me and my sister (both adults), and our husbands to Gatlinburg/Pigeon Forge for a vacation. Beforehand, he signed up for the 90 minute presentation to get a free room for us. He told them it would be 5 people and they assured him they would take care of the accommodations. When we arrived at the hotel, we were told to go elsewhere to sign in. We had LOADS of trouble finding the place to go. When we finally got back to the hotel, we were told it was one room with 2 full size beds for FIVE people. My father, who financed the rest of the trip, had to pay $20 to rent a COT to sleep on. (We could have just gotten rooms elsewhere for a little bit more!) He went on his own to the presentation while the rest of us roamed around downtown Gatlinburg. We had told him to be wary of their sell-tactics but he fell prey to it.

They had told him if he signed up that day, he"d get a 3 day weekend free in October to come back. Well who wouldn"t want to be able to bring his kids back again?! So he signed up and started paying the ridiculous amount per month (despite the fact that he"s a disabled veteran, living alone) We tried calling both in September AND October to setup the vacation but everywhere we called, we got passed on to someone else because they all conveniently didn"t know what we were talking about when referring to the free 3-day weekend in October. We let it go...a few months down the road he had me call to see if they had any locations in the Washington, D.C. area because he wanted to take us there to see the historic sites. They wouldn"t speak to me as I wasn"t a club member. I asked if they could just tell me if they had any locations there and didn"t get an answer.

So I dug out the catalog and found the locations we were interested in, then sat by while my father called. They were NOT helpful at all. After a 20 minute conversation of just trying to find out if we could get a booking somewhere in the D.C. area, we finally just gave up. Several other calls to try and book at different locations, have all ended the same way- FRUSTRATION and wondering why he was paying for vacations he wasn"t getting! Now fast forward about a year and a half after he first signed up...he changed bank accounts and didn"t bother to change his auto-pay information for Blue Green. He didn"t think it was worth it. Here it is this long and not a single vacation has come through for us. He went the other day to see about getting himself a new automobile and was turned down based on bad credit...the only thing on the credit report- BLUE GREEN. He had not even thought about it being a problem. I mean, after all, he"s paid thousands of dollars to them already and not gotten a single thing out of it. So, now he"s having me look into class-action suits because he is extremely unhappy with his experience with them. I can"t say I blame him. It wasn"t even my money but it makes me angry! Feel free to contact me if you have any info about law suits or other action against Blue Green Resorts.

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