BLUEGREEN VACATIONS REVIEW
This complaint was posted on NAS on 17th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/bluegreen-vacations-5YOM4/this-company-fraud-please-read-id5ye7i .
THIS COMPANY IS FRAUD!!! Please read!!!
DO NOT EVER PURCHASE A TIMESHARE WITH THIS COMPANY! I am about to describe probably one of the lesser of headaches situation but I am DONE with this company and CONTEMPLATING ruining my credit just to get rid of them!! They are liars!! They take so much money from you and hide how much you’re actually going to be paying!! They steal your money and do nothing about it!!! I paid $500 to do a title transfer. An email was sent to complete the transfer however, there was nothing in the body of the email to complete. Even tried pulling it up on my phone and computer and could not access. Called multiple times to have it re-sent, I was told multiple times it would take 7 business days to have the email sent again but IT NEVER WAS. I’ve even reached out to this company via email and never got anything back. At an ownership follow up presentation, we asked the sales rep if at this point, it was possible to use the money we had paid for the transfer to put towards our mortgage or maintenance fees since THEY WERE NOT GIVING ME WHAT I PAID FOR. The sales rep spoke with a manager and came back and said it could be done but we had to call owner services/mortgage. Both my fiancé and I have called MULTIPLE TIMES starting the week after we were told this could be done. I was told by a CSR the first time that this could be done and I would be getting the email to complete what I now wanted to do with the money, that day and nothing! So I called back the next day and talked to a different CSR who told me there were no notes left by the rep I spoke to the day before and from their knowledge, what I wanted to do, couldn’t be done. So I proceeded to speak with a supervisor who then told me they would open a case for it to get it taken care of at the earliest. They also said it was would take 7-14 business days to have that done. Here we are almost a MONTH later after multiple calls since then to now, of a supervisor just last week telling my fiancé that they would take care of this and have it done in 5 days and we would hear back from her on Tuesday that just passed, to today a different supervisor telling me this absolutely cannot be done at all and I have been lied to. THE NERVE OF THESE PEOPLE!!!! I understand the $500 was non-refundable but I have been fighting with them to even send me THE RIGHT DOCUMENTS FOR WHAT I PAID TO HAVE DONE!!!!!! Do not listen to a thing these people say!!! The worst company I have EVER dealt with and I will do whatever it takes to make sure no one buys from them!!!!