BLUEGREEN VACATIONS REVIEW
This complaint was posted on NAS on 16th May, 2022 and is a permanent record located here: https://www.nameandshame.com/bluegreen-vacations-5YOM4/worst-company-ever-id5yemi .
16th May, 2022
Worst Company Ever
Well, I don’t know where to begin. We called Choice about our points, and they asked if we would be interested in a 3 nights 4 days for $125 with Bluegreen vacations. All details was given, written down word for word verbatim and we decided to do this and travel to Savannah, GA. and stay in a 4 star Hotel Indigo. As I stated with ALL details but after arriving to Hotel Indigo we were disappointed with this 3 star hotel, the carpet in the first floor hallway was stained and smelled, the bed was uncomfortable, towels were rough( no fabric softener usage).Now all of this with being lied to about the parking fee $28 that Indigo quoted to us. When we arrived at the hotel it was $45. We was also told that a package of details would be at the front desk. They didnt know anything about it. So we called Bluegreen and at first they acted like they didn’t know. I became irritated and said this is unprofessional! The worker put us on hold to connect us to a supervisor. The supervisor tried to give us a Simon Mall gift card for $125. At this time I really said NO! The supervisor returned on the call and apologized about the parking fee misquote and that she would give us $125 credit card to pay for the 3 days parking fee. Then another $25 bonus for booking the trip in a 30 day period. Although we rescheduled our first booking and we was not told that would affect the $25 bonus. We made an issued about that as well. The supervisor told us that she was sorry and stated she would gave us another $125 credit. In essence we did not get our $125 but $100. So upon checking out of the hotel, we had a bill for $205. I stated that I was told by Bluegreen we was to pay ONLY 3 day parking. Which was $135 . The desk person said I was responsible for taxes that was not shared with us by Bluegreen. The desk clerk apologized to me and gave us some credit on the parking fee. Never will we take any vacations with offers. False pretense. BEWARE!