This complaint was posted on NAS on 21st Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/booksrun-5YORU/was-charged-but-dont-even-have-book-id5ye8o .
Was Charged but don't Even Have the Book!
Rented a book. Used a book. Got a notice it was time to return. Got a notice I was about to be late. Returned book. No more notices. Almost six months later, they charge me $100 for the book. Hm… they stopped sending notices but never got it? Awful convenient that they ”Forgot” to send any more notices and they waited six months so that it’ll be hard to find the receipt.
Now I’ve been charged new price, plus rental, plus fees on a used book I don’t even have.
Booksrun is such a scam!