This complaint was posted on NAS on 16th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/bravofly-5YOY3/scam-scam-thieves-id5yega .
Scam, scam, thieves.
We gave our daughter-in-law and granddaughter’s or credit card to buy The tickets. We need the tickets change so that they can come to Arizona to see their terminally ill father and we have been working on this problem for two months. We have called every three days and we are told that they are expediting the refund or the refund. But every three days go by and nothing happens until we call again and another person lies to us. We are distraught and devastated we are overwhelmed with the fact that we cannot afford to spend another few thousand dollars on top of the $3000 that bravo fly has already received for tickets that are only costing $558 per person at this point in June to go round-trip from Zürich to Phoenix. They are double charging us plus charged to $100 fee per person. During the fact that all the airlines are offering the flexibility of changing flights once due to Covid restrictions and quarantine issues. Every single thing about this company is a scam, a sham, and they should all be put in prison. They are hurting people. They are taking our hard earned dollars and just playing games. What are we supposed to tell their father. That they don’t love him enough to see him when he is so terminally ill.?