Name and Shame
Name and Shame

C.M.S MOVERS TORONTO REVIEW

Complaint
#5YE7D

This complaint was posted on NAS on 17th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/c-m-s-movers-toronto-5YOQS/terrible-movers-id5ye7d .

NameandShame Author
9uE3FHw
17th Feb, 2022

Terrible movers

I am saying that they were made to rip off people. I guess actually almost all movers are the same.
They gave us estimated price by weight when I requested a quote and after I donated and gave away many stuff to reduce the total weight, they suddenly said the price goes by both volume and weight.
I weighed all my moving boxes before the moving day not to be ripped off, but they charged me almost triple more than the first estimated price saying they go by weight and volume both. I don’t know why I wasted my time and efforts. They never even weighed our stuff. I still have no idea how they decide to charge you without seeing and weighing. They charge you non refundable initial payment when you make a contract so you cannot cancel the service even though you are not happy with them.
The worse things happened after we received our stuff. First of all, they delivered our stuff a day later than the day we both agreed. OK, let me understand that one of their employers made a mistake. However, that one day could cause a trouble to some people. And there were missing stuff after we received all our boxes so I reported. They made me wait for 10 weeks for the result and sent me an email with tiny letters of information saying they are not responsible to pay us back for those missing stuff but would give us $25 stop tear money.
$25 for one boxful of winter clothes and almost brand new Breville juicer.
Moving is a big thing, and people don’t move that often in their life time. They take the advantages. I don’t think any other movers would be better because they may use the same system and similar business strategies. BUT, PLEASE DO NOT USE C.M.S.

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