Safe Hands Plans Collapse - Investigation and Consumer Impact

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Entity involved

Richard  Wells
Richard Wells
Neil  Debenham
Neil Debenham

Point of view

I am a third-party observer

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Why this campaign matters

I am an independent observer documenting publicly reported developments in an ongoing legal and regulatory matter involving Safe Hands Plans Ltd and its parent company, SHP Capital Holdings Ltd. In 2022, Safe Hands Plans — a provider of prepaid funeral plans — ceased trading. At the time of its collapse, approximately 46,000 people had purchased plans, paying for future funeral services under contracts that were expected to cover their eventual funeral costs. Subsequent to the company’s collapse, the United Kingdom’s Serious Fraud Office (SFO) initiated a formal investigation in October 2023 into events surrounding the business and its parent company. The investigation focused on alleged failures to secure necessary regulatory approval for continued sale of prepaid plans after new regulatory requirements took effect.

On 22 January 2026, the SFO filed charges of conspiracy to defraud against two senior executives formerly associated with the business: Richard Wells and Neil Debenham. These charges relate to their roles at SHP Capital Holdings Ltd and Safe Hands Plans Ltd during the period leading up to the company’s collapse. Both individuals are scheduled to appear at Westminster Magistrates’ Court on 5 February 2026. The SFO has characterized the charges as a significant step in its...

The Petition Makers

  • Daniel
  • Danielverified

    Jan 27, 2026

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What do you think should be done?

Regulators and investigators should provide transparent, periodic public updates on the progress of the case and any confirmed outcomes so that affected stakeholders remain properly informed. At the same time, authorities could review whether the regulatory framework and supervisory enforcement in place prior to 2022 offered adequate consumer protection, and introduce reforms where gaps are identified. It would also be beneficial to ensure clear, accessible support channels and guidance for the many individuals whose prepaid plans were impacted by the company’s collapse. Finally, an independent review of industry practices at the time — particularly oversight of prepaid funeral plan providers — could help identify systemic weaknesses and recommend safeguards to reduce the risk of similar situations arising in the future.

Decision makers and recipients

  • Serious Fraud Office
  • Serious Fraud Office
    Director
  • Financial Conduct Authority (FCA)
  • Financial Conduct Authority (FCA)
    Chief Executive

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