Name and Shame
Name and Shame

CAPITEC BANK REVIEW

Complaint
#5YE24

This complaint was posted on NAS on 1st Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/capitec-bank-5YOM0/dissapointed-with-capitec-id5ye24 .

NameandShame Author
Snake Ed
1st Feb, 2022

Dissapointed with Capitec

I am so disappointed and disgusted after banking with Capitec for almost 10 years my account has been frozen due to an individual that transferred funds to me.

Apparently this individuals account was reported as fraud by someone owing him money during the December period. they paid him back then called up the capitec contact centre after paying him back advising that he obtained the funds fraudulently from them. He at the time transferred an amount of 1 500 to me that was due to a side business that we do. His account was frozen due to the complaint and as a result my account was frozen who had nothing to do with any of the mess but just because he sent me funds that have nothing to do with capitec or him now my account is frozen and I have to pay a deposit for a new place i am moving into .

I have submitted an affidavit explaining why he transferred me the 1 500 and yet I am still impacted they advised that they do not have a time scale for this investigated and this does not guarantee that the account will be opened. I have a salary coming in and I have financial obligations I have never been so stressed out due to things that do not even concern me.

I will definitely be closing this account once this investigation is done because my debt orders will not be impacted by this as well.

Peoples money dissappear out of their accounts and they take no accountability but they can investigate people who have nothing to do and is only acquainted put there lives on a hold for however long they want and take no accountability for the poor treatment.

Once this investigation is done I refuse to pay for a new bank card because my cards have been swallowed by the bank and if i did not go in to renew I would not even have known that I have been impacted through the grape wines. I will not pay for a new card I have done nothing wrong and if I am unable to pay my deposit for my new place and sort out my daughters school stuff I will take this further. This is unacceptable and I will not be impacted with things that have nothing to do with me.

I am disgusted ! I have to say I will be closing this account because I now feel like I cant even trust my salary with CAPITEC , this is the well being of my family that you are impacting do you realize that!

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