Name and Shame
Name and Shame

CARMAX BUFORD GA REVIEW

Complaint
#5YE1Z

This complaint was posted on NAS on 31st Jan, 2022 and is a permanent record located here: https://www.nameandshame.com/carmax-buford-ga-5YOLV/operates-like-ring-of-sociopathic-organized-thug-id5ye1z .

NameandShame Author
jiXOLnl
31st Jan, 2022

Operates like a ring of sociopathic organized thug

Yesterday I purchased a vehicle and financed it by putting 2,000 dollars down on a debit card. I was shown there were no unrepaired open recalls so everything was good on the car. I was also given the typical 7 day 1500 miles return allowance. Twenty minutes after leaving the lot and literally 12 miles from the dealership the car stalls on a ramp from 400 into 20/Buford Dr. Right in the middle of the ramp with drivers flying up at 45 minute speeds. The car simply stopped and a cloud of smoke came out of the hood. It was totally seized up. Needless to say, I was cussed out, spat on (literally there were people spitting out of their windows in anger) A woman with a ”love everyone” bumper sticker yelled at me ”move it asshole”, my life was in danger, I was in a non working vehicle on 100 degree heat, paramedics stopped to help me thinking I’d had a heart attack or was drunk etc. A rather traumatizing situation. I called the store and the salesperson refused to come to the phone. They dismissed me with the attendant saying ”what do you want me to do?” The sales manager, a blubbering lardous whale sized POS named Barry (he refused to provide me with his last name), also gave me quite an attitude. They finally agreed to call a tow truck to bring me and the vehicle back to the shop. Obviously the decision was made. I was going to return this overpriced junk and go on my way to another dealer. I mean I was on minute 45 from the 7 day return policy (30 days actually). Since their tow truck was taking way too long, a police squad showed up and informed me that while he understood my situation, if Carmax’s truck didn’t come pick it up he’d have their tow truck vendor impound the vehicle and take it to another yard. The officer was nice thankfully, but having to spend nearly an hour shooting shit with a cop in the middle of a highway ramp is not what I had in mind when I purchased the vehicle less than two hrs ago. So the police dept’s tow truck showed up first and even though the nice officer asked him to please take the vehicle to Carmax, the tow truck stated that wasn’t in his contract and that Carmax would have to retrieve the vehicle themselves from his lot. By this point I had been sitting at the back of the squad like a common criminal. The officer had asked me to sit in the back of his squad to be out of harm’s way, but this was simply not a good look for me as anyone passing by could easily think I had been placed under arrest etc. When the vehicle was towed away the nice officer took me to the strip mall across the street and dropped me off there. Beyond humiliating. Not only that, I am a white middle aged guy. Imagine if I was a black man? Can you imagine the trauma the triggered PTSD that would follow having to sit on the back of a police squad while innocent and fearing that this Forsyth county officer might not be as nice as he was to my white ass? What happened due to Carmax’s shady dealings and selling junk cars to unsuspecting clients is absolutely unacceptable and could have ended up in a tragedy if the angels above weren’t looking out for me. My wife had to come pick me up and drive me to Carmax where I purchased the car. I sat down waiting for a general manager to come out and apologize profusely. Instead I got Java the Hut performing as Barry the sales manager giving me a stink eye, ignoring that I was there with my wife and little kid (he didn’t even greet them). He sat down and sighed and just shook his big fat pig head which blubbered like jello. I explained again what had happened. I showed him pictures of the vehicle stalled in the middle of the ramp and the police squad behind me. He remarked ”Oh you have pictures as proof” in the most disappointed way. I mentioned how humiliating it was to sit on the back of a cop squad car. He sarcastically remarked, ”you have nothing to fear if you don’t have any warrants and if you do you’re a criminal” Not only gaslighting perfectly natural feelings of anxiety at being stuck in the uncomfortable back of a squad vehicle that has no handles, but literally insulting me as well. Then I told him I wanted to return the car, cancel the deal and get my down payment back. He acted all outraged and loudly exclaimed, ”I can’t give you the money if I don’t have the vehicle, what do you want me to do?” Naturally I exploded and cursed him out like I was possessed by the souls of all the poor naive older people this piece of turd took for a ride according to many negative reviews for this particular Carmax location that mention him by name. Apparently he is charged with talking down to more naive clients into not returning the vehicle so he was not expecting my reaction. I made sure the three clients left in the store learned that Carmax sold me a broke down lemon. He asked me to shush like he was my boss. He called a backup, a midget fat troll whose waist girth was larger than his total height. I saw the guy texting the police shitting his pants. Which is funny because the officer who came to my aid told me that he’d come with me to the store to bat for me if they refused to give me my money back or to court as a witness if necessary. In the meantime, a way younger and obviously smarter employee who identified himself as a service manager named Josh came over to smooth things out and promised that he would return all my money. He called the impound lot and they were closing for the day so he didn’t give me the money back and promised that he’d retrieve the vehicle the following morning (today) and would call me in the afternoon so I didn’t have to drive there for nothing. With that assurance (that my wife captured on video) we left and as we left a tiny Neon sized car that said ”police ’’ on the side was running into the lot LMAO. THE AUDACITY!!!!! This whole operation needs to go down. They can literally and have literally ruined lives. I feel that the vehicle breaking down only 2 minutes/15 miles after the purchase and from the place was the good lord jesus watching over me, because other clients have been coerced by big bully Barry into repairing the vehicle and when they finally realise it’s all a big scam it’s simply too late for them to return their junks/lemons. I’m not an easy prey unfortunately for them so I’m getting my money back one way or another. As of now, it is 11:48 AM and Carmax has yet to send a tow truck to the impound lot. I am contacting the governor’s office, the FTC, the Attorney General Christopher Carr, the CFPB, and going to write about my experience to Jim Strickland of WSBTV channel 2, who has dealt with stories about Carmax clients going through similar experiences as mine. Please don’t make the huge, potentially life ruining mistake of purchasing their overpriced vehicles. Fair warning.

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