CARMEN'S INNOVATIONS REVIEW
This complaint was posted on NAS on 16th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/carmen-s-innovations-5YOYU/do-not-not-take-your-car-here-id5yeh5 .
16th Mar, 2022
Do not, NOT take your car here.
I dropped my car off on a Monday with a check engine light and other things I wanted to get checked out. Tuesday evening comes along and I haven’t heard anything so I call them. They said they didn’t get to it that day so they’d get it in the morning. Wednesday afternoon comes along and nothing, so I call and they said they needed to replace two O2 sensors and the fuel pump. I authorized it and they had to order parts and said they’d get to it Thursday. I live around the corner, so I stopped by and checked in. They said they hadn’t gotten to it again, but it would be done by Thursday night since they HAD the parts there. Just before closing time I called and they STILL hadn’t gotten to it saying there were no open lifts available, and that my repairs would take a long time because they had to remove the fuel tank. I had driven past several times that day and saw multiple open bays and open lifts. They said it would be done by noon Friday. 130 comes and they still hadn’t called me. I called and they said it was being worked on as we spoke, which I honestly didn’t believe one bit. They FINALLY finish at around 430 on Friday. 5 days to get two things repaired. These people are lazy, liars, and swindlers. Avoid this place at all costs.