This complaint was posted on NAS on 4th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/carvision-com-5YONM/bad-experience-with-carvision-norristown-pa-id5ye3t .
Bad experience with CarVision Norristown PA
I purchased my very first vehicle from Carvision. You can imagine my excitement as I test drove only one vehicle and eagerly sat down to purchase it. My purchase was made in cash 10,0000. Plus I purchased an extended warranty.
The second day I had my car it got stuck into park (shifting into drive and the car stayed in park), I somehow convinced myself after turning it off and on that there were no issues. I had an issue with my tires so the next day after purchasing, I had to take it back to carvision to get my tire sensors fixed and mentioned it to the service department at carvision. They said they had never heard of it (a vehicle getting stuck in park so later on I recorded it to prove it to them). After it occurred multiple times and looking into my carfax I took it to carvision and showed them there was a recall for the part and they ordered it. I had decided to get it fixed by dodge (since it was a recall). The problem still continued which led dodge to believe it was a transmission issue. I let the mechanics at carvision know about this and asked them to check if there was a transmission issue. I was assured (in writing too) that there was nothing wrong with the vehicle. I begged them to check because the vehicle had an issue ( I get stuck traveling and even showed them a video of it happening), I was told by the technician and manager that “they couldn’t throw parts at a car they had nothing wrong with it”. I sat in carvision and cried my eyes out, how embarrassing and humiliating it was to show all of these things that are wrong with a car (even video proof and documents from another dealer, just to have someone say they cannot do anything).
So I took it back to dodge and payed 169 dollars for them to diagnose it. They told me I needed a transmission part that would cost THOUSANDS. Carvision did not want me to bring the vehicle back in and insisted I got documentation of the diagnosis dodge gave me. I complied and gave them the documents. They were uncertain if they would repair the vehicle even though…..I PURCHASED AN EXTENDED WARRANTY. So now… it feels as if salt is being rubbed on my wound. I was told that Carvision would get back to me for an update for next steps. In the meantime I decided to take a look at the warranty and found out it is with a third party company (Virginia Surety company). I contacted them about the warranty and was told that THEY HAVE NO RECORD OF ME ON FILE. Which means as far as they are concerned this warranty does not exist.
After calling again, I was told a transmission would be ordered for me, but they do not have a single clue when it will arrive or where it is coming from! This means, I am meant to pay for a warranty, and not get any service (as far as I know) and keep a car that continuously gets me stuck.
Because I know the warranty has no record of me, I cannot sit around and wait for Carvision to do right by me. I will make sure every review place knows of my story. I have filed complaints with the Attorney General, along with BBB. My next step is legal action. We have a contract and I do not understand why it is so hard for people at this business to be upfront and actually talk to me about my concerns. I get 0 direct answers, and as I have said, I have been dealing with this issue since I purchased the vehicle. I cannot sit around and be depressed over a vehicle I have had for less than 2 months, and wasted my savings on. I hope people can learn from my experience and do their homework before buying.