CASEY SIBERIAN HUSKIES REVIEW
This complaint was posted on NAS on 17th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/casey-siberian-huskies-5YOQU/dishonest-unfair-business-practices-id5ye7j .
Dishonest and Unfair Business Practices
The owner, Kathlheen Casey, gave me the incorrect phone number when collecting my payment and caused me to lose the amount I sent her, almost $2,000 (which was the entire payment of a dog). She asked me to use Zelle and once a payment is sent to a number registered it cannot be canceled. However, in December when this occured I was not aware of this and followed her instruction to cancel the payment and resend the amount to her number; I thought that was enough. My husband noticed that the money from the original transaction was taken out of our account when he was reviewing our finances several months later. When this situation was brought to Ms. Casey’s attention, despite the proof from the Zelle website that payments cannot be canceled and her telling me via email that she provided the incorrect number and that I should ”cancel the payment”, she informed me that it ”has nothing to do with her”. When I informed her that I would be filing a complaint in small claims court, as she refused to even say she wouldn’t pay me back, she responded with, ”How is this my mistake? Why didn’t you contact the bank when you realized it and have them stop payment?? Do what you need to do. I guess I will see you in court.” She won’t even take the time to research the facts surrounding this issue. I have been talking to her for over two weeks and she still thinks that the bank can cancel a Zelle payment. It’s disappointing to experience this as I have purchased two dogs from her and hoped to continue to support her business. Instead, I have to deal with this. Furthermore, the last puppy I picked up was covered in fleas and Ms. Casey failed to mention this until I was picking the dog up. The way she informed us? “I just dipped her.” Super unprofessional and not worth the time and aggravation.