CELL SCIENCE SYSTEMS REVIEW
This complaint was posted on NAS on 28th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/cell-science-systems-5YOTY/do-not-go-here-throwing-money-away-id5yeb5 .
DO NOT GO HERE! THROWING MONEY AWAY
After a routine visit to the doctors, my wife and I decided to take a food sensitivity test. We had an argument about wether I was intolerant to gluten or not. We decided we might as well do it for the whole family. We asked our physician for a recommendation and he gave us the website of. Cell Science Systems. We’ve been using direct labs for a while since we currently don’t have insurance.
We spoke to a representative at Cell Science Systems that gave us a price and we decided to go ahead and order test for all 3 of us. When the material arrived we carefully followed the instructions and each completed our own test. Then came the wait. It took them FOREVER to get back to us with results. When we finally got them and our doctor looked at them, he was sure that our results got mixed up. All of our information didn’t match and none of it made since to him. So, we reach out to try and get the tests redone and they insist there was no error! The representative is very rude and tells us that it is impossible to make that kind of mistake. My physician is sure of what he is saying, and we are stuck in a rut. The representative gives us the option of taking the test again only if we pay one more time!! It’s ridiculous that we should be charged for them not doing their work correctly!
We were very understanding and patient with them, and expected to be treated the same way. Unfortunately their customer service was by far the worst we’ve ever dealt with and extremely rude! They did not give us tests to take again and refused to give us refunds for the screwed up tests to begin with!!! Would never recommend Cell Science Systems to anyone!! Such a rip off.