CLEARSHIFT CARS REVIEW
This complaint was posted on NAS on 27th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/clearshift-cars-5YOT9/undisclosed-mechanical-problems-id5yea8 .
Undisclosed Mechanical Problems
After five months of problems with the used Jeep Grand Cherokee I purchased from ClearShift, I now strongly suspect I was deceived by the dealership about the history and condition of the vehicle. The endless problems I have experienced with my Jeep are the result of neglect and accidents, which were not disclosed to me by salesman Rob Wojcik, who assured me everything with the Jeep was perfectly fine. The problems began almost immediately with a cascade of electrical system failures, rendering the car virtually inoperable. Of course, I had declined the dealership’s warranty, so ClearShift would have nothing to do with me. However, after a lengthy and expensive investigation by mechanics, I was told the electrical failures were caused by rodents having chewed up the vehicle’s wiring, which almost certainly happened while the vehicle was sitting on ClearShift’s lot over the winter. But that was not all. Later, when I went in for the next scheduled maintenance, I was told that no factory required maintenance (such as brake fluid flush, transmission flush, etc., etc.) had ever been preformed on the vehicle, leaving me with the high cost of the very-long-overdue maintenance. Even after that, expensive breakdowns continued to happen with suspiciously high frequency. Finally, during one of my many visits to the mechanic, an auto body specialist observed that most of the Jeep’s body panels had been replaced, leading him to believe the car had been in a serious accident. Repairs had apparently been done to conceal the fact that an accident occurred, not to address any underlying issues resulting from the crash. There was no mention of an accident or missed maintenance in the vehicle’s CarFax report. Still, by all accounts, the car seems to have been badly abused and was only superficially repaired, leaving major problems just out of sight from prospective buyers until it was too late. I find it impossible to believe that ClearShift did not know the true condition of the vehicle they were selling. Even if I were to give Rob the benefit of the doubt and assume he was genuinely unaware of the disastrous state of the vehicle, I would have to fault him for the shocking degree of ignorance and ineptitude that would entail. Either way, I’m profoundly disappointed in my purchase from ClearShift and I would recommend any potential shoppers to look elsewhere.