Name and Shame
Name and Shame

COLONIAL NATIONAL MORTGAGE REVIEW

Complaint
#5YEEC

This complaint was posted on NAS on 15th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/colonial-national-mortgage-5YOWB/should-responsible-for-their-actions-id5yeec .

NameandShame Author
cxqZPo9
10th Mar, 2022

Should be responsible for their actions

Short version:

Colonial Mortgage, Property loss department sent me a check that bounced. Deposited it into my bank which was returned along with associated returned check fees. Property loss department finally admitted to the error and sent me a corrected check that was valid. But refuses to reimburse me for the returned check fees. Recognizes the fee, understands the fee, agrees that the fee was due to errors made by them but refuses to reimburse or help me to understand why.

I’ve talked to 14 staff members including supervisors and managers. I’ve logged over 11 hours of phone time concerning this issue.
Longer version:

If you are with Colonial you can view my call logs via my account or recordings. If you are not with Colonial you can contact me and I can share with you the painful details.

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