Reported Loss:


Incident Reports for CenturyLink

Totally found 9 incident reports. Displaying 1–9.

Totally found 9 incident reports. Displaying 1–9.

  • 9 Mar, 2019
  • 150 $ Reported Loss

I have been a customer of Century link for a few years now, my service was okay for the most part. When my yearly contract was up, they told me I could call and I would receive the new promotion deals that new customers receive. Well, I did what I was supposed to do. I was given a quote of $55.00 per month for my Prism TV servic

  • Report #5YCXV
  • Reporter XONATHASSI
  • 14 May, 2018

Let me preface this with, no I don’t need another tech to come out, there have been numerous techs in the last several years and two in the last month and all of us, Centurylink techs and we residents, agree it is the phone company line that is the issue.Every time it rains we lose our phones, we pay for 1.5 mb per month which i

  • Report #5YCXY
  • Reporter XONATHASSI
  • 12 Jul, 2018
  • 118 $ Reported Loss

I had CenturyLink and DirecTV installed on 8/31/15. I first called a number that was listed for combined service and billing. When I had to change installation date to the above, I was told my service for both had not been done correctly. I did as requested and was charged the second time for 19.95. They advised me I would have

  • Report #5YCY0
  • Reporter THARDINHER
  • 31 May, 2018

I needed to transfer my phone service to another company and i have current phone service and internet with Centurylink. So i cancelled my internet and set-up the new company to port my old number BUT, century link cancelled both my internet AND disconnected the phone service before the other company was able to port the number

  • Report #5YCY1
  • Reporter THARDINHER
  • 11 Jun, 2018
  • 49 $ Reported Loss

I ordered internet and home phone to be switched from Comcast. I did this online. I tried to change the date and after 4 online conversations later was told I couldn’t. The day came and no modem was delivered. Customer Service said that I only ordered phone not internet. I called Comcast and ported my number back to them. Howev

  • Report #5YCY2
  • Reporter THARDINHER
  • 15 Jun, 2018
  • 500 $ Reported Loss

On November 22, 2015, I have received additional charges from Century Link in the amount of $99.99 alleging these charges are my current balance. The previous disputed complaint charges were $154.84 and I made a payment of $155.00 while my complaint is pending. Century Link has claimed that it has made an adjustment in the amou

  • Report #5YCY4
  • Reporter THARDINHER
  • 7 Jun, 2018
  • 600 $ Reported Loss

Like others, I have had issues with incorrect billing charges (such as being charged for leasing a modem when I owned it, not receiving the credit for auto-pay as promised, not being charged for the rate promised) and the occasional disruption of service. The issue I have now is that I am unable to create my own user name and pa

  • Report #5YCY5
  • Reporter THARDINHER
  • 5 Jun, 2018
  • 143 $ Reported Loss

When I first moved to Phoenix in June 2015 I was shopping for Internet service. I called Cox and CenturyLink, since these were my only options in the area, and started finding out about the different service levels offered. I settled on CenturyLink as the prices seemed better for the level of service provided. I called and star

  • Report #5YCY6
  • Reporter THARDINHER
  • 16 May, 2018

I signed up for DirecTV because I wanted DirecTV. I like DirecTV. Unfortunately AFTER getting into the contract and bundle they told me they were linked in my area to Century Link. I’ve had service 2 weeks. We have to reset our modem EVERY DAY to get internet service. Additionally, last night – about 12 hours ago – I set up my

  • Report #5YD13
  • Reporter XONATHASSI
Showing 1 – 9 of 9
Showing 1 – 9 of 9