This complaint was posted on NAS on 21st Apr, 2022 and is a permanent record located here: https://www.nameandshame.com/delstal-5YP2L/do-not-believe-anything-they-claim-id5yelm .
Do not believe anything they claim
Do not believe what A1 Medical Supply says on their website: “Peace of Mind – A1 Medical Supplies wants you to be safe and happy with your lift chair or stair lift purchase. That is why we stand by every product on our site. We promise that you will not find a better warranty on any of our products anywhere on the Internet. If you ever have a problem with any of our stair lifts, lift chairs, or wheelchair lifts, we have technicians on call to give you immediate assistance.” THAT’S A LIE!
I contacted them on Feb 7th to fix the equipment. We had to wait for the batteries to come in. I notified the technician that I had received the batteries on Feb 20th. On February 21st, the technician emailed me back to say that he tested positive for Covid and could not make it then. I waited up to two weeks, and then I called, emailed, and texted both the technician and the owner of the company. As of today, March 24th, neither of them has reached back out to me to fix the stairlift for my mom. I urge you NOT TO PURCHASE any equipment from this company. While the prices may be reasonable, they do not stand by their word. You will not have “peace of mind” and they are not “on call” when you need help.
I ended up going directly to the manufacturer in Canada and they recommended another company in the area to service the stairlift.