This complaint was posted on NAS on 26th May, 2022 and is a permanent record located here: https://www.nameandshame.com/dentaquest-5YOSJ/doesnt-even-cover-dental-at-all-id5yeo4 .
Doesn’t even cover dental at all
I had my primary dental insurance striped from me completely. I had many vital dental benefits and coverages with my primary insurance through Medicaid for quite a few years. I never had a issue arise with it. Had a primary dentist and was able to keep my oral health maintained with zero complications. My three children also had great coverage and benefits with their primary dental as well. It was coming in at a great time of need for a single mom now having two of her children needing orthodontics done and braces. They primary benefits covered orthodontics and braces %100. Then come alone this new “Great” dental insurance for me and my children completely taking away our original benefits and dental coverages. In its place i was DentaQuest dental insurance. The plan that Medicaid deemed fit for me, a 32 year old, was the “Adult Denture Program”. THE ONLY two benefits I now receive is giving the ability to receive dentures or partials. That is it. I have now other dental coverages or benefits any longer. My boys need for orthodontics is still very pressing, but you guessed it. Orthodontics of any kind including braces are not covered at all through their benefit or coverage with the new DentaQuest “dental”. Of course then there is the problem of not being able to find any dentist in-network and taking new Medicaid patients within 160.5 miles of our area. I’ve broadened my search effects even two 5 hours completely away from us with zero luck. This new “Dental” insurance through DentaQuest is absolutely insane and completely barbaric. As for as their standings with the BBB? They’ve received a score of a F and is not accredited by BBB. That right there showed be raising some red flags and having some alarms being sounded.