This complaint was posted on NAS on 28th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/directboats-com-5YOUA/horrible-company-id5yebk .
I could not locate a personal watercraft trailer locally so I went online. I found this boat dealer which showed high reviews on it’s website (that’s because they don’t let actual customers post their own reviews). I ordered a trailer and all seemed very easy and upfront. But the description and shipping details were very misleading. First of all, the website states assembly required but doesn’t state “how much” assembly. It’s been over a month and I still can’t get the thing put together. The dealer told me I needed a drill, but neglected to tell me I would need a lift gate for delivery, a fish stick for light wiring, a sledgehammer to get the frame parts to fit together, both metric and standard sockets for nuts and bolts, impact driver and wrench for frame bolts, rasp to clear out the galvanization clogging holes, hacksaw to cut the PVC piping to the correct size (used as bushings on leaf springs), pliers to remove wiring connectors and reconnect them, skill saw to reduce the 8′ bunks to 6′ that they are supposed to be, staple gun to reconnect the carpet to the bunks after reducing the size, and the most egregious item… vaseline so that the nuts would thread onto the bolts. The parts list shows over 300 pieces and the instructions are written so poorly that I had to take one full day to decipher and rewrite them. There were so many parts that when I showed the guy that was originally going to help me put it together, he said oh wow and backed out. As I tried putting this thing together I started to get really upset. I paid almost $4000 to get this thing to my house and now I can’t even use it. To top it off, there are no torque specifications on any of the nuts/bolts for any part of the trailer or wheels. The dealer states that it will hold two 3 seat PWCs, but I have major doubt and don’t even want to try it. I contacted AMEX and told them that the description of the trailer was not anything like how it arrives. The dealer is, of course, fighting the charge back. But if they were any kind of reputable company, they would have posted pictures of how the trailer kit actually is packaged and what skill level is needed to put it together. In fact, this should not be sold to consumers, rather it should be sold to boat dealers to put together and then sell to consumers. They knew they were sending this thing to a woman in a senior community and should have said something to me up front. I know they didn’t care and just wanted to make a buck (at my expense). In addition, just try to call them… ring, ring, ring, answering machine. It takes 48 hours to get a call back if any. The last thing that really upsets me is that this trailer kit cost $4000 to get to my house and a Zieman J2B double trailer, welded, put together, with a metal box, metal fenders, and jack included is only $3400 to get to my house. It just blows my mind that I actually fell for this terrible product and company. Someone needs to shut them down. Argh. Oh, and I know they will put a rebuttal to make themselves feel better, but it won’t be accurate/real. This company is a sham.