DONE RIGHT AUTOMOTIVE REVIEW
This complaint was posted on NAS on 18th Nov, 2021 and is a permanent record located here: https://www.nameandshame.com/done-right-automotive-5YCZ9/total-scammers-id5ydv3 .
18th Nov, 2021
They have not changed, still scammers. I went in for a bad wheel bearing, left with a $1300 for ball joints and CV shaft and they left the bad wheel bearing is an did more damage. I had to buy tools myself and replace the wheel bearing in a hotel parking lot. Once I refused an additional $1000 of repairs that I didn't need and they realized they would not get more money from me, they gave me my car back without fixing the only problem it was brought there for.
I needed to redo the the ball joints becasue they were installed wrong and they reused torque to yield bolts on the wheel hubs that the OEM manual states to discard and replace. They left the anti rattle clips off the brakes and net the dust shields into the rotors, so my car made more noises after they attempted to fix it.
After getting home (10 hours away), a local shop called it "A total hack job". they also said that all the repairs listed that I refuse, which Done Right said made my car unsafe to drive, were bad at all. I highly doubt that the ball joints were even bad, the car just passed a PA state safety inspection 3 weeks prior.
The are total scammers.