DOVENMUEHLE MORTGAGE REVIEW
This complaint was posted on NAS on 16th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/dovenmuehle-mortgage-5YOYR/bunch-of-scammers-liars-id5yeh2 .
Bunch of scammers and liars
They are a bunch of liars who will keep your money until they are forced to return it!
I paid off my mortgage in November 2021. It took almost 5 months for them to return the money in my escrow account which was over $11,000.00. I called them over 25 times. I was told the check was mailed. When I didn’t get it I was told they would issue another check but it would take 30 days. When I didn’t get the second check I was told they could direct deposit the money into my checking account. When I didn’t get that I was told direct deposit was not something they could do and they were going to cut another check and overnight it to me. When I didn’t get that they said they would research it and get back to me within 24 hours. They never did. I spoke with customer service representatives and supervisors and got the run around for months. I finally filed a complaint with the Better Business Bureau and the Consumer Financial Protection Bureau in March 2022. They cut my check the very next day.
How many phones calls does it take to get your escrow money returned to you? 26 — 25 to Dovenmuehle and 1 to the Better Business Bureau.