DR. MATTHEW ALDRIDGE REVIEW
This complaint was posted on NAS on 24th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/dr-matthew-aldridge-5YP1D/what-disappointing-experience-id5yek5 .
What a disappointing experience.
Great initial care, absolutely no follow-through. I’d give them 0 stars if I could. Unfortunately, I seem to have had the wool pulled over my eyes by a Dentist that is unable to follow through on promises made. 6 months after being wow’ed by Oasis, I have experienced utter disappointment. When I was there for my last appointment, I was told that my insurance covered the sedation and that they could do my crown in the same appointment. I asked to schedule an appointment for November and they refused to schedule me at that time. I was told to call back in November… I left phone messages to schedule my procedure that went unanswered. I started experiencing severe pain, and I was then told that I would have to be referred to an oral surgeon to avoid paying $650 for sedation with Oasis (which they had already told me would be covered when they said they would do my crown at the same time). Only to find that they decided not to make good on promises made to me, leaving me in pain waiting to schedule with a surgeon. Is this the “superior” care they advertise? Time to find a new dentist! (Also, if they promised you a gift card for leaving a review, you won’t get that either. Yet another promise not delivered.)