EMPIRE TODAY DALLAS & MOHAWK FLOORING REVIEW
This complaint was posted on NAS on 11th Jan, 2022 and is a permanent record located here: https://www.nameandshame.com/empire-today-dallas-mohawk-flooring-5YOKG/fake-warranty-defective-flooring-id5ye0i .
Fake Warranty, Defective Flooring
We bought our entire house of Empire Today Dallas flooring by Mohock, spending thousands of dollars. It looked great! I have rigorously followed cleaning recommendations and always clean with Bona and a damp cloth mop. A little over two years later, our laminate flooring has begun to have white spots on our dark wood finish. The spots appear to be raised areas where the lamination is coming up.I have sent pictures to the people in charge of warranty at Empire today. This representative says that it does not appear that there’s a problem with the flooring. But if I want someone to come look at the flooring, I have to pay $125 just for the inspection. So much for a lifetime warranty! I do not recommend the customer service at this company.They make great promises and deliver nothing.