Name and Shame
Name and Shame

EMPIRE TODAY DALLAS & MOHAWK FLOORING REVIEW

Complaint
#5YE0I

This complaint was posted on NAS on 11th Jan, 2022 and is a permanent record located here: https://www.nameandshame.com/empire-today-dallas-mohawk-flooring-5YOKG/fake-warranty-defective-flooring-id5ye0i .

NameandShame Author
a4RQm5b
11th Jan, 2022

Fake Warranty, Defective Flooring

We bought our entire house of Empire Today Dallas flooring by Mohock, spending thousands of dollars. It looked great! I have rigorously followed cleaning recommendations and always clean with Bona and a damp cloth mop. A little over two years later, our laminate flooring has begun to have white spots on our dark wood finish. The spots appear to be raised areas where the lamination is coming up.I have sent pictures to the people in charge of warranty at Empire today. This representative says that it does not appear that there’s a problem with the flooring. But if I want someone to come look at the flooring, I have to pay $125 just for the inspection. So much for a lifetime warranty! I do not recommend the customer service at this company.They make great promises and deliver nothing.

Evidence Box

2
Type
Name
Date
Action

Add your own evidence

Comments

0