ENGEN PETROLEUM REVIEW
This complaint was posted on NAS on 23rd Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/engen-petroleum-5YP01/petrol-into-my-diesel-car-id5yeij .
Petrol into my diesel car
Thursday evening went to engine garage in lebowakgomo requested the petrol attendant to me gazol in my car she confirmed if it was petrol or diesel I said its diesel with my bakkie cap written DIESEL she poured 10 litres of petrol then she came to my window to apologise she said she’ll call the manager Tiny who was out galavanting as she finally came she said they’ll call a guy who’ll drain it out the next thing a taxi is parked next to me some guy is knocking on my window saying he was sent to drain my car then I requested for that same garage manager who took a good 20 min to come in the meantime I called my insurance to explain what happened as I was waiting for my insurance company to send a tow truck then she comes and she says I told the petrol attendant to pour me petrol. The way I was so… I couldn’t believe she said that under the circumstances then she went to write a report about the incident she wrote her name and store number on a piece of paper asked the petrol attendant to give to me the was no apology about the incident from her(Tiny). Yesterday on Friday I called the garage to explain the two options of them paying ford or me registering a claim with my insurance then they’ll be paying my insurance she wasn’t in the store. Today it’s Saturday she hasn’t called me back thats the how little she thinks of me. Tiny Lesetja La Mmatseleng engen garage that’s the service you give to your customers.