This complaint was posted on NAS on 16th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/escreen-5YOY9/sketchy-shady-id5yegi .
Sketchy and shady
I took my drug test three days ago, got a call from a 888 number and didn’t answer. After getting the voicemail and googling the number I called back and immediately thought it was a scam because the woman who left the voice mail and the one that answered the phone had a thick Indian accent and for some reason it sounded like she was talking outside (probably just a fan but it threw me off). After being on hold for 6 minutes I hung up because I was at work. I contacted LabCorp (the company I did my drug test with) to verify who would be calling, the assured me it was legit and to return their call within 24 hours of my positive results would be sent to my employer. Called back around 7:45pm EST (15 minutes before they close). Again who I spoke to had a very think Indian accent so I assume the company is just cheap and outsources internationally. I told them I wasn’t comfortable giving my SSN, even the last 4 so they asked me to verify my name, the company I recently did a drug test for, and the date I went in. After that I was transferred to a woman with an American accent who had me again verify my name and DOB this time. I provided her with my pharmacy and RX number. They also knew exactly which drug I knew I would test positive for (due to my ADHD medication) which a scammer wouldn’t know about and the date I took the drug test so it made me feel more confident about providing my full name. They didn’t ask for any money.
This is a legit company but the outsource and immediately asking you to verify your SSN definitely makes it feel sketchy.