ESTES EXPRESS LINES REVIEW
This complaint was posted on NAS on 3rd Oct, 2021 and is a permanent record located here: https://www.nameandshame.com/estes-express-lines-5YCXN/estes-refuses-to-pay-for-damage-id5ydsw .
Estes refuses to pay for damage
Estes shipped a very expensive, non replaceable piece of machinery for my Metal Fabrication business. The forklift driver drove into the machine instead of picking it up from under the pallet. They damaged the front panel and broke all of the controls, all of the linkages and the foot control pedals. They caused $16,000 in damage to my equipment. I paid for the damage and submitted a claim with proof of cost and payment and they denied my claim. How can a company cause $16K worth of damage to someone’s equipment and then get away with not paying for it. I am a small business owner that makes American made products and keep employees on payroll even through the Covid downturn. This is a substantial hit to my business and a logistic that doesn’t care.
Don’t use this company, they have no values and will not cover the damage they cause. They get bonuses based on how much they deny in claims so they are quick to deny you.
This is a horrible business practice, they set up their employees to deny claims so they get bigger checks.