ETHICS AND GUIDELINES
We've created a system of checks and balances to ensure that no one person can use this platform to pursue a personal agenda.
All features are FREE
NameandShame provides all the features necessary for publishing a complaint against a company absolutely for free. This not only includes telling your story, but as well add all the accompanying evidence, including images, videos, documents, and links.
No Advocacy Program
Our platform doesn’t have nor supports brand advocacy programs. In other words, it is focused on an objective perception of businesses that seemingly scam their consumers or wrong them in any other way. No one is going to stand between you and the company that neglected you as its customer.
No Paid Arbitration
Paid arbitration is unacceptable in the thing we’re trying to achieve with NameandShame. Every complaint should be individually addressed by the company that wants to restore its reputation by either proving its groundlessness or fixing the issue. Paid arbitration is biased and, thus, not applicable.
NameandShame is a non-profit company – this is why signing up with the platform and using its features is absolutely free. This also concerns advertisements – none of them are present on the site, so you can focus on publishing your complaint and air your grievances.
Community Moderation System
NAS is a community of volunteers that want to make the consumer environment safer. Therefore, all of the platform’s moderators and admins are essentially volunteers. They make sure that your complaints follow the guidelines and aren’t spam.
No Unfair SEO Practices
All of the complaints published on the platform are equal – none of them is going to get any kind of extra attention due to using some specific keywords or key phrases. It’s not about promoting your grief, it’s about drawing attention to an issue and, hopefully, have it solved.
Transparency Report for Public
We value transparency, so we are going to publish all the essential reports concerning our platform’s work for public access. You can check the statistics to see what the NAS community has achieved over a given period, how many complaints lead to change, etc.
Setting Clear Accountability
As most businesses around the world don’t seem to care about being accountable to their customers, we want to change this with the NameandShame platform. Your just complaints can change the way companies behave when dealing with the consumer, so make sure that the issue you want to share is valid and urgent.