FAMILY POOL FUN REVIEW
This complaint was posted on NAS on 16th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/family-pool-fun-5YOXW/waste-of-time-money-id5yeg3 .
Waste of time and money
The absolute one of the worst purchasing experience I have ever had. Ordered an above ground pool last year. Was told by Jay, the owner, it would come no later the the end of month. It did not. After some phone calls and emails, I finally received the pool. It was missing many items that I paid for. Most importantly It was missing the upgraded Pool liner I paid for. It is now Dec. After many phone calls and submitting support tickets that don’t get answered, the lady today tells me that, “we told you that the pool liners ship separately.) That is not true. They are blaming it all on Covid. I do understand that there will be delays and even long delays. But the total lack of honesty and real customer service and communication is truly disheartening. So it looks like I am out of $3695.00. They say I will get the pool liner in April or first part of March. Of course it will be in August and summer will be over. And by the time I get the liner and start setting up the pool NEXT summer, god knows what problems there will be with parts, etc. PLEASE don’t order from the company. Plus, the reviews on the company website are fake. There is no way of leaving reviews on the site. Yet it has all these great reviews. Just another example of them scamming people. Great job from a so called Christian business!