Name and Shame
Name and Shame

FARFETCH REVIEW

Complaint
#5YE9B

This complaint was posted on NAS on 26th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/farfetch-5YOSH/big-scam-beware-id5ye9b .

NameandShame Author
pJbsJ9W
22nd Feb, 2022

Big Scam! Beware

I bought a Christopher Kane evening dress in January 2021. I was not able to wear it-for the obvious reason-COVID. I wore it for the first time at the BFI premiere of the film The Power Of Dog in October 2021, after that I wore it once again on 3rd of December 2021 before I took it to the dry-clean. After dry clean dress was in very poor condition. Fabric expert at the dry cleaning store where I go for the past 10 years and where they have never ruined any of my clothes and garments pointed out on the stitching. It was faulty and pulling areas of dress together. Why I haven’t seen this at the first place I don’t know. I was in rush, In though the dress is new…Dry cleaning expert also told me that the dress is most likely faulty because it is actually 2 sizes up from my usual size-this is a good point, I totally forgot that I had to change the dress twice because the size was faulty. Farfetch firstly refused to inspect the dress on the basis that it is more than half a year and I have no legal rights.
Legal or not legal, I didn’t off stitch the dress and stitched it back to the faulty standard! This dress was sold to me faulty. Plus COVID! I was not able to wear a dress anyway…we were in the lock down. I complained via Citizen Advice and Farfetch finally recognised that they have to sent the dress to the designer. Since then it is 5 weeks, the designer confirmed the wrong stitching and compressed fabric, but Farfetch is refusing to give me money back or compensate me with the money on my account, nothing. They are saying they simply don’t care!

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