Name and Shame
Name and Shame

GAP STUDIOS REVIEW

Complaint
#5YEJ9

This complaint was posted on NAS on 23rd Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/gap-studios-5YP0L/dont-get-sucked-in-id5yej9 .

NameandShame Author
n7YPgUX
23rd Mar, 2022

Don't get sucked in

Got sucked in with an ad promoting self-esteem in teen girls, a project called “Who I Am”. It sounded very positive so I thought I would book it for my daughter. For all participants, there was a free print and photoshoot – seemingly a good deal, right? Wrong.
The studio is a long way from our home, so the drive was not that easy. On arrival, we were greeted and offered juice or water. We waited a bit and were invited into the studio. The photographer was ok but seemed a bit lost at times and some of the poses she wanted my daughter to take I wasn’t happy with. I wanted the shoot to be fun and spontaneous but it seemed rehearsed and cliched as the woman probably puts all the clients in the same poses.
After the shoot we had to wait a bit more for the preview with the sales lady – the part this business clearly relies on to get the big bucks out of people… I liked the photos, but was shocked by the exorbitant prices they were expecting for even a basic 6-photo package. I didn’t want to leave empty-handed so spent way more than I had set out to. My daughter, whose self-esteem was actually at the centre of their project, was very upset that I was agreeing to pay that much money.
But an even bigger shock was still to come, when, a few months later I received the digital files. I am a graphic artist with access to digital imaging and editing tools. This so-called ‘high-end photo business’ has failed to do basic editing of my daughter’s images, leaving 2 skin blemishes in half the photos! This is after they have charged me over a thousand dollars for 9 images!
I emailed them, sending a composite of all the unedited bits, thinking they would be apologetic and offering compensation. What a joke! I got a reply, saying ‘thanks for your email, we will work these photos’… WOW.
I wouldn’t dare send unedited images to any client. I wouldn’t dare call my business ‘high-end’ if I lacked basic editing skills and customer skills.

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