GEO VAN LINES LLC REVIEW
This complaint was posted on NAS on 16th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/geo-van-lines-llc-5YOXE/please-dont-gamble-on-these-sketchy-movers-id5yefg .
Please don’t gamble on these sketchy movers.
Please, RUN!!!, don’t walk, from Geo Van Lines. I was stupid. I read all the negative reviews and thought, well, how bad can they really be? Surely only people with a negative experience bother reviewing. I was in a hurry to move, so I was stupid. Their sales reps were very good about calling me, but once my deposit was in their hands, it was a different story entirely. The whole process was a nightmare, and during the entirety of it, which took literally weeks longer than it should have, calls went unreturned, emails unanswered, and when I did manage to connect to someone I was lied to incessantly. They actually lost track of the sketchy driver that they subcontracted my move out to, and for weeks couldn’t or wouldn’t tell me where he was. A story was made up about him being hospitalized with COVID. Well, when my stuff finally did arrive, it had an extra box that didn’t belong to me. I looked up the owner and we spoke on the phone and compared notes. Turns out my stuff was already sitting here in Florida close to two weeks before this supposed hospitalization. As far as the stuff, I actually saw how it was all jammed haphazardly into the truck and intermingled with other customers’ shipments with little regard for any of it. Of course some of my stuff was damaged, and when I got in touch with them about it, more failure to return contacts, more lies. I eventually got their insurer to process my claim, and found that buried in the fine print of the contract was language limiting their liability, not to the goods’ actual value, but literally to $0.60 a POUND. That’s right, your stuff with them is worth less than bulk onions at the supermarket. And I’m still waiting for that money, meager as it is. I am not a nitpicker or someone who is not understanding about the inevitable “stuff” that happens, but this was a nightmare start to finish.