GLENCARA IRISH JEWELRY REVIEW
This complaint was posted on NAS on 9th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/glencara-irish-jewelry-5YOOD/angry-pissed-off-id5ye4l .
ANGRY!! Pissed off!
I ordered a Necklace on the 7th December for my daughters birthday for the 21st December along with a free necklace, from the UK branch I was given delivery date by the 18th, I didn’t receive it I was told there was a delay in production and is in the last part of production and would be sent by Monday 20th the latest, it was never sent, I was then told there was a delay in quality control, I then received an email to say the quality control wasn’t passed because of problem with the stones and was sent back, I then got another random email the next day after I requested a refund saying there was a delay in production and my item will be sent on the 28th Dec, no reply regarding my refund or the free necklace with my order except that they can send me a stand in necklace until I receive mine and then I have to send it back to them, but where is my free necklace? I’m fuming as I’m getting excuse after excuse and I’m now convinced this is a scam company, a terrible company to buy from, I’m going to see if it will be sent by the 28th and if not all hell will break loose including contacting Trading Standards, I had to go and buy another birthday present hence why I wanted a refund but I’m not getting anywhere fast with this company, stay clear of them.