This complaint was posted on NAS on 28th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/gocrv-com-5YOU2/had-to-dispute-charge-with-bank-id5yebc .
Had to dispute charge with bank
Received a certificate for “Free” tickets through gocrv from our timeshare. After jumping through numerous hoops and paying over $200, I booked our flight months ago. Our trip is in two weeks now, so I used the confirmation # (that worked previously) to look at our tickets again for United Airlines. The airline could not find the confirmation # this time so I spoke with customer service that said gocrv canceled the flight and I would need to talk to them. I had not received any communication from gocrv and immediately called them. There was no hold, no vm, no rep, just a message saying they are experiencing high volume, and then the line hangs up. I found another phone # for gocrv, same results. I got an email for them and messaged them. This was the automatic reply, “This mailbox is not monitored and your email will not be read. Should you need assistance, please contact our customer service department at 954.525.1777 or visit http://www.gocrv.com.” I finally gave up and called my bank and disputed the charge.