GOETTL AIR CONDITIONING REVIEW
This complaint was posted on NAS on 9th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/goettl-air-conditioning-5YOOS/cant-service-new-construction-id5ye52 .
Can't service new construction
So, this company is so large that you have to speak to three different people to get any result. The first one, answers the phone in screen you. The second, is a so called supervisor who tells you. We will send someone out to verify. The third one, is the technician who comes out and looks at the house after telling all three of these individuals that it’s a new construction/new-build. Then the supervisor calls you back and says, oh they can’t do it. Now what is easier than putting in a brand new AC unit not one but two with no restrictions and duct works and where to put it and they can’t do it…. They don’t tell you that, they can’t do it until the final conversation. What kind of business is this when it clearly states on their website, installation… The only reason I can come up with, is that they don’t make any money on new construction. They would rather rip out a unit and install a new one and double their prophet.