GOOD SAM EXTENDED SERVICE PLAN REVIEW
This complaint was posted on NAS on 19th May, 2022 and is a permanent record located here: https://www.nameandshame.com/good-sam-extended-service-plan-5YP3R/save-your-money-stay-away-from-them-id5yend .
Save Your Money, Stay Away From Them
Bought a Good Sam Extended Service Plan with our used travel trailer. In April, the inverter started going out and started overcharging the batteries. Following what Good Sam told me I took it it a local repair shop who diagnosed , yes the inverter was bad and it will be covered under the service plan. Come to pick up the trailer to find not only did Good Sam not pay for the full price of the part they also would not pay for the diagnostic to confirm the problem, but also the full labor charge for the repair. The repair shop invoice was $415 for the part and $740 for 4 hours labor for diagnostics and replacing the part (I’m in Calif so everything is expensive). Good Sam would only pay $390 for the part (because their manual says that is what it costs) and $360.09 for labor.
Called on April 29th to get and explanation and to talk with a supervisor, was told the would call back, a week later after no calls called back on May 6th to complain, they had no record of the previous call (surprise surprise). This time got a call back from a supervisor in claims saying they are “authorizing a one time adjustment to pay for the part and labor”. They sent over the updated authorization it now had $415 for the part, $360 labor and $370 for the diagnostic and additional labor cost. Problem is they left off the $370 from their authorization total.. Repair shop and myself called back multiple time to try and get them to fix it, was told a different thing by each person.
Finally on May 18th , I went to the repair shop and we both got on the phone. This time it got elevated to claims who saw the payment notes, but wouldn’t fix the authorization letter. This is because according to their repair guide it only takes 2 hour to diagnose and electrical problem with the inverter and to remove and replace the item. No where is this listed in the contract, the contract states they will pay for the part, diagnostic and the cost to repair of replace the covered part “at the prevailing labor rate”.
So there you have it, you have to fight with them to cover the actual part costs and even then they don’t cover the actual labor costs.