GOOD SAM EXTENDED SERVICE PLAN REVIEW

My son’s car broke down 6 and a 1/2 hours from home. I gave him the good Sam information and he filled out the form online per their request. An hour and 45 minutes later he had still not received any callback or the tow. He sent me the screenshot showing that the request had been filed and when I called them to find out what was going on they said they could not find his request. Asked for a full refund because I was so set my son had been stranded for over 2 hours. They said they could not give me a refund.