GSM OUTDOORS REVIEW
This complaint was posted on NAS on 1st Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/gsm-outdoors-5YOMD/dangerous-product-untrustworthy-company-id5ye2i .
Dangerous Product, Untrustworthy Company
The SOG Poweraccess Deluxe (they just bought SOG) comes with a ridiculous safety issue where the frame breaks with normal use at four weak points and it is liable to tear through your hand. Mine broke in two of them and the awl is broken too. They did not honor the warranty. They did say they would give me a 20% discount but it was a trick. All items on the website offer free shipping but the 20% discount only applied to a purchase over the phone, for which they required inflated shipping. For example, I tried to use the discount to replace my broken awl and they applied a discount of $3.** but added $7.** in shipping which was about the same price as the item itself. Why hasn’t the Poweraccess Deluxe been recalled? How is this company in business?