HIBDON TIRES PLUS REVIEW
This complaint was posted on NAS on 9th Feb, 2022 and is a permanent record located here: https://www.nameandshame.com/hibdon-tires-plus-5YOOR/pro-at-screwing-clients-id5ye51 .
9th Feb, 2022
Pro at Screwing Clients
Over time, I have learned lying to get the work and screwing the client over is a pervasive thing at Hibdons here is one example:
I had the rear brakes on my box van repaired with the lifetime repair option. I was told all parts and labor would be covered and I would have to pay nothing in the future. That sounded like a good deal because I plan on keeping this truck until the end of time. I was told they would get it done about 3 or 4 o’clock. I am self-employed and I had a job to get to at 1 pm so I said I would bring it back in a day or so. The guy said he wanted to check something and walked away. Coming back, he said, “We can get it done for you by noon.” I asked, “Are you sure because I need this job.” He guaranteed it by noon. I let them do the work. About 10 am I saw my truck was still sitting there. I asked if they needed me to bring it back another day. They promised to get it done in time. I saw my truck brought in the shop a little later and parts removed then they stopped working and it sat there in pieces, I could not leave. I knew then, they had lied to me. I called my client. They had to have the job done and called someone else. I tried to talk to someone at Hibdon’s but all I got was a nonchalant “oh sorry about that” they did not care at all. They did get it done about 3 or 4 like they originally said. When I was paying, I told them they guaranteed they would have it done by noon and they just scoffed saying “Well sorry” and walked off like it was no big deal. They got their money so screw me and what I needed. I decided I was done coming to Hibdon’s BUT unfortunately, I have that lifetime replacement on the rear end. The next day my truck had to towed back to Hibdons because of shoddy workmanship. The rear end was literally falling apart. I actually had to fight them to get them to pay for the tow.
Several years went by and I take my truck to the dealer for work and they said the brakes need replacing. I took it to Hibdons and they refused to do it saying it did not need it. That happened a couple of times.
On 11/08/21 they finally agreed to do the work. But they were acting as though I were stupid for not bringing it in sooner and letting the condition of the rear end deteriorate to the way it was. Which of course I had brought it in but they refused to fix it.
Now that they are going to fix it, they quoted a price of about $250 or so. I explained what I was told. Of course, they acted like I was lying. I let it go because it had to get done and I was there for the last time so fine do it. I was told I needed to leave it there for a day or two. I dropped it off close to noon on 11/08/21. Then they called and said it would be over $500, again I need it done so fine do it. They called on Nov 11th saying the truck was ready. Asking me if I had gotten a call the day before saying it was ready. I said no, I had not. He replied, “Yeah well, I know you did but whatever”. I DID NOT GET A CALL. I get there and they cannot find the keys or paperwork. He goes walking around the shop, comes back, and says the truck had not been worked on yet. He explained what happened, apologized for the inconvenience, and said he would make sure I got a good discount to try and make up for it. That was ok with me I did not make an issue of it. He said they would call me when it was ready. I got a call on Nov 13 ‘21. My truck had been there for 5 days. Which by itself is egregious. I get there and the guy processes the payment. I asked about the discount I was promised and the guy (with an attitude) said: “Well we did about 8 hours of extra work on it and we price match one item so there is no discount.” Which of course is a load of crap. I went ahead and paid the price they wanted. The hassle of going through legal channels is not worth the time but I can let everybody and their mother know what happened to me and just maybe cost Hibdon’s way more than I paid, making it totally worth the price.