This complaint was posted on NAS on 16th Mar, 2022 and is a permanent record located here: https://www.nameandshame.com/icelandair-5YOWP/biggest-crooks-you-can-ever-come-across-id5yeer .
Biggest crooks you can ever come across
This airline is the absolute worst. Avoid at all costs! Between Orbitz & this airline, they stole $3,700 in airline credits for travel we had to postpone due to the pandemic. IcelandAir kept saying the tickets were non refundable & later on claimed to have refunded the funds directly to the travel agent (Orbitz). Now, we are getting the runaround & IcelandAir refuses to discuss our open case with them and rebook our flights.